Top Features of 8×8 Unified Communications You Should Be Using



Effective communication is crucial for success in today’s rapidly evolving business landscape. As companies increasingly adopt remote and hybrid work models, the need for a robust and integrated communication platform has never been more vital. 8×8 Unified Communications offers a comprehensive solution that meets the diverse needs of modern businesses. Here are the top features of 8×8 Unified Communications you should be using, mainly if you’re operating in Australia.

1. Integrated Voice, Video, and Messaging

One of the standout features of 8×8 Unified Communications is its seamless integration of voice, video, and messaging. This all-in-one platform allows employees to switch between different modes of communication effortlessly, ensuring that they can connect in the most effective way possible. Whether holding a video conference, making a phone call, or sending a quick message, 8×8 provides a unified experience that enhances productivity and collaboration.

2. High-Quality Video Conferencing

Video conferencing has become an essential tool for businesses, particularly in the era of remote work. 8×8 offers high-definition video conferencing capabilities that support large meetings and webinars. With features such as screen sharing, virtual backgrounds, and recording options, your team can conduct professional and engaging virtual meetings. This is particularly beneficial for businesses in Australia, where remote and hybrid working arrangements are becoming increasingly common.

3. Robust Contact Center Solutions

For businesses that rely heavily on customer interactions, 8×8’s contact centre solutions are indispensable. These solutions offer advanced features such as intelligent call routing, real-time analytics, and omnichannel support, including voice, email, chat, and social media. By leveraging these tools, businesses can enhance customer service, improve response times, and gain valuable insights into customer behaviour.

4. Team Collaboration Tools

8×8 cloud Communications includes powerful team collaboration tools that help streamline workflows and enhance teamwork. Features like persistent chat rooms, file sharing, and task management allow teams to work together efficiently, regardless of physical location. These tools are handy for Australian businesses with geographically dispersed teams, ensuring everyone stays connected and on the same page. 8×8 in Australia enhances business operations by facilitating seamless communication and collaboration across distances, fostering productivity and innovation.

5. Mobile and Remote Access

In today’s mobile-centric world, accessing communication tools on the go is crucial. 8×8 offers mobile applications for both iOS and Android, providing users with access to voice, video, and messaging features from their smartphones or tablets. This flexibility ensures that employees can stay connected and productive, whether they are working from the office, home, or on the move. This feature is especially advantageous for businesses in Australia, where employees may often travel long distances for work.

6. Advanced Security and Compliance

Security and compliance are top priorities for any business. 8×8 Unified Communications provides advanced security features, including end-to-end encryption, secure data centres, and compliance with industry standards such as GDPR, HIPAA, and PCI-DSS. These robust security measures protect your communications and data, giving you peace of mind in an increasingly digital world.

7. Scalability and Flexibility

As your business grows, so do your communication needs. 8×8 offers scalable solutions that can easily adapt to your changing requirements. Whether you’re a small startup or a large enterprise, 8×8 can provide the necessary tools and features to support your business. This scalability is particularly beneficial for Australian businesses, which may experience rapid growth or seasonal fluctuations in demand.

8. Comprehensive Analytics and Reporting

To make informed decisions, businesses need access to detailed analytics and reporting. 8×8 provides comprehensive insights into communication patterns, employee productivity, and customer interactions. These analytics help businesses identify trends, optimize processes, and improve overall performance. For Australian businesses, these insights can be instrumental in developing strategies tailored to local market conditions.

Bottom Line

8×8 Unified Communications offers a robust suite of features to enhance business communication and collaboration. These tools provide a robust solution for modern businesses, from integrated voice, video, and messaging to advanced security and comprehensive analytics. For companies in Australia, leveraging the full potential of 8×8 Unified Communications can lead to increased productivity, improved customer service, and greater overall success. By embracing these top features, you can ensure your business stays connected, efficient, and competitive in today’s dynamic marketplace.

For further insights on this topic, explore more blogs at

Leave a Reply

Your email address will not be published. Required fields are marked *